Refund policy

At Giselle Eve, we are committed to providing you with high-quality skincare products. If you are not entirely satisfied with your purchase, we offer the following returns and refunds policy:

Returns: You may return any unused and unopened item within 30 days of purchase for a full refund or exchange. The item must be in its original packaging and accompanied by proof of purchase.

Refunds: Refunds will be issued to the original payment method used for the purchase within 5-7 business days of receiving the returned item. Shipping costs are non-refundable.

Exchanges: Unfortunately, we do not offer exchanges for change of mind or not suitable purchases.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping costs incurred.

Third-Party Purchases: If you made your purchase through one of our authorised third-party retailers or wholesalers, kindly contact the store from which you purchased the goods. They will assist you with any returns or refunds according to their own policies.

Return Shipping: Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.

For any further inquiries or assistance regarding returns and refunds, please contact our customer service team at [contact email/phone number].

Thank you for choosing Giselle Eve for naturally youthful skin.